FAQ

User management (adding and removing users for specific locations) is handled by the Sense service team. Decisions regarding adding or removing users may be made by the person designated by the Client in the contract or by the System Administrator appointed by the Client.

To add a user, please send an email to service@sense.com.pl including the following information:

• Client name
• Building address
• Full name (name and surname) of the user to be added
• Email address of the user
• Mobile phone number
• Role in the system: user / administrator

Weather Alerts are an optional feature available in the SENSE Smart Roofs Platform. Users with the Professional package have permanent access to this feature. Users with the Basic or Standard package need to purchase the feature separately. To upgrade your package or enable Weather Alerts, please fill out the form available on our website.

The easiest and most convenient way to use the Smart Roofs Platform is by downloading the mobile app to your phone. A detailed step-by-step installation guide can be found in the user manual available on our website.

Yes – as the developer of the entire system, we are continuously improving it and introducing new features. All updates are carried out remotely and free of charge for the duration of the service agreement.

The laser sensors have a minimum service life of ten years. The system also comes with a 24-month manufacturer’s warranty.

The Sense S-One system has an uptime of 99.99%. Most failures are resolved remotely and do not require any action from the user. If an on-site visit is necessary, the response time is usually up to 7 days.

Yes. Modern structures are designed with optimal use of materials, particularly steel, which makes them highly efficient but also more sensitive to overloading or degradation. As a result, maintaining safety requires a high level of technical oversight. 

The SENSE S-One Roof Deflection Monitoring system provides insight into the structural performance from the very beginning of the building’s life cycle. This allows for understanding how the structure behaves under various conditions and enables proactive response before any critical thresholds are reached.

Just like a fire alarm system reduces the consequences of fire hazards, a structural monitoring system helps mitigate the effects of extreme weather events or long-term structural aging. 

By reducing risk, such systems can also contribute to lower insurance rates.

Installation takes anywhere from a few hours to a few days, depending on the size of the building and the complexity of the setup. For example, installing 10 sensors in a 10,000 m²m building typically takes 2–3 days.

Each building follows their own internal regulations on how to respond to structural notifications. When the roof deflection reaches 80% of the allowable limit, it is recommended to initiate snow removal. Any decision should also account for the snow removal team’s mobilization time and the weather forecast.

The SENSE S-One system sends notifications only when predefined roof deflection thresholds are exceeded. These notifications include brief SMS and push messages, as well as emails containing information about the current status of the given sensor.

Structural monitoring is the systematic observation and control of predefined parameters. It enables understanding of how a structure behaves under various loads, over time, and in response to weather conditions. The data collected provides valuable insights for the safe use of the building, scheduling necessary maintenance, and preventing the consequences of overloading.

The maximum roof structure deflection is usually specified in the construction design. During the parametrization of the system, we always consult the building’s designer – the author of the design – to confirm the correct allowable deflection values. If the building lacks documentation, a structural assessment is commissioned.

The number and placement of measurement points are crucial for the monitoring system to deliver accurate and reliable data.

Sense has proprietary expertise in roof structure behavior – our experts analyze the structural design documentation and determine the optimal number and location of sensors based on the most relevant areas of a given roof. 

For existing buildings, we also conduct interviews with users to better understand the building’s usage history. In some cases, the location of the measurement points is defined by the structure designer responsible for the project.

Before excessive roof deflection occurs, the system will send SMS and email notifications when successive safety thresholds are exceeded – at 50%, 70%, and 100% of the allowable limit. Such a message contains information about the current deflection level and a link to confirm that the message has been read.

The Sense S-One system is designed to provide maximum insight into roof structure behavior – even during extreme weather events such as storms. Measurements are taken automatically every 3 minutes. For specific use cases, the system can be configured to take readings as frequently as every few seconds.

All that is needed is a standard 230V power outlet and 2G GSM network coverage.

The sensors and measuring discs are installed beneath the roof. The sensor is positioned at the support point of the element being measured – for example, on a pole. The measuring disc is placed at the point of maximum deflection – typically in the middle of the span of the girders or purlins.

The SENSE S-One system is suitable for any building with a flat roof, including: warehouses, production halls, retail stores, shopping malls, sport facilities, venues, and more.

Deflections refer to deformations in the structure. Every optimally designed roof naturally bends under load. The safe range of deflections is strictly defined in the construction design. During the roof’s use, exceeding the so-called limit states is not permitted. Deflections within the specified safe range are not dangerous – the structure is designed to flex and move safely.